Service 01 — Customer Experience
AI Customer Support Agents
We build AI chatbots that handle customer queries, order tracking, returns, and FAQs — 24/7, on any channel, with zero wait time. Your customers get instant answers. Your team handles only what truly needs a human.
Tickets automated
%
0
Response time
0
min
Costs reduced
%
0
Always on
0
/7
What our clients see in the first 60 days
What's included in every build
24/7 availability
Your AI agent never sleeps. Instant responses at 2am on a Sunday are the same as Monday morning — no wait, no queue, no frustration.
Custom-trained on your data
We train the chatbot on your product catalogue, FAQs, return policy, and shipping rules — so every answer reflects your brand and your business.
Smart human escalation
When a customer needs a real person, the bot routes them instantly — with the full conversation history attached, so your team never has to ask them to repeat themselves.
Analytics & Reporting
Every conversation is logged. You see ticket volume, resolution rate, top customer questions, and CSAT scores — all in a live dashboard updated daily.
Channels we connect to
Website chat widget
WhatsApp Business
Instagram DMs
Facebook Messenger
SMS
How we build it — 4 steps
1- Discovery call (Day 1)
We learn your product range, your top 20 support questions, your return policy, and your brand tone. This shapes everything the bot says.
2/ Build & train (Days 2–7)
We build the workflow, connect it to your Shopify or WooCommerce store for live order data, and train the AI on your specific FAQ and product information.
3/ Test & refine (Days 8–10)
We run 50+ test conversations covering every scenario — edge cases, angry customers, multi-language queries. We fix everything before you see it.
4/ Go live together (Day 11)
We launch with you on a call, walk your team through everything, and stay close for the first 14 days. After that, your optional retainer keeps it optimised monthly.
A client who's been there
Investment
- Starting from
USD
$1,200
/ one-time
One-time setup fee + optional $400/mo retainer
Every build includes:
- AI support agent (fully configured)
- Training on your FAQ & product data
- Human escalation branch
- Google Sheets conversation log
- 14 days post-launch email support
- Full documentation + video walkthrough
FAQs
Common questions
No. We train the bot to match your brand tone — whether that's warm and casual or formal and professional. Most customers don't realise they're talking to AI until the conversation ends and they didn't have to wait at all.
It escalates to your team instantly — with the full chat history attached. Your agent sees exactly what was already discussed and can reply without asking the customer to start over.
For most Shopify and WooCommerce stores, from discovery call to live launch is 10–12 business days. More complex builds with multiple channels and custom integrations take 14–18 days. We confirm your timeline before any work begins.
Yes. We hand you full documentation and a video walkthrough so you can add new FAQ entries yourself. For larger changes — new product lines, new policies, new integrations — our monthly retainer covers up to 4 hours of updates per month.
Ready to stop losing customers to slow support?
Book a free 30-minute call. We’ll map your exact support volume and tell you what an AI agent would cost and recover — no commitment required.