Automation systemSKU CBT-001

AI Customer Support Agent for E-Commerce

A ready-to-import n8n workflow that answers your customers' questions with AI, trained on your own knowledge base, and hands anything difficult to a human. Includes 30 test questions and setup guides.

This is a complete AI support agent for Shopify store owners who want to answer customer questions instantly, around the clock, without hiring extra staff.

You fill in the knowledge base template with your products, shipping and return policies, and the agent uses it to answer questions accurately in your brand's voice. The main system prompt sets how the agent behaves, and a separate escalation prompt decides when a conversation should be handed to a human on your team.

Thirty test questions let you check the agent before it talks to a real customer, and the testing checklist walks you through going live. Credentials stay in a configuration template with placeholders, so nothing sensitive is ever hard-coded.

What is included

  • n8n workflow, import-ready
  • Main agent and human-escalation prompts
  • 30 test questions to check answers before launch
  • Knowledge base and FAQ templates
  • Setup, Shopify, testing and troubleshooting guides
  • Licence to use in your own store

Files in your download

  • workflow/customer-support-agent.jsonn8n workflow, import-ready
  • ai/system-prompt.txtmain agent instructions
  • ai/escalation-prompt.txtwhen to hand off to a human
  • ai/test-prompts.txt30 test questions
  • knowledge-base/knowledge-base-template.csvyour products, policies and answers
  • knowledge-base/FAQ-template.docxeditable FAQ
  • config/configuration-template.jsonplaceholder credentials
  • docs/Setup-Guide.pdfstep-by-step setup
  • docs/Shopify-Setup.pdfconnecting to your Shopify store
  • docs/Testing-Checklist.pdfchecks before going live
  • docs/Troubleshooting.pdfcommon problems and fixes
  • LICENSE.pdfyour licence to use the files
  • README.pdfstart here

Product details

SKU
CBT-001
Format
ZIP file
Works with
n8n 2.x (tested on 2.1.4); Shopify setup guide included
You will need
An n8n account, an OpenAI API key and an email account for escalations
Technical skill needed
None, beginner friendly

Delivery

Digital download. Delivered to your email as a secure download link within 5 minutes of payment confirmation. The link remains active for 30 days. If you do not receive it, check your spam folder, then contact contact@mediabooster.agency with your order number.

Refund terms

7-day satisfaction guarantee. If this product is defective or materially not as described, contact us within 7 days of purchase for a full refund. See our Refund Policy for full details.

You might also need

Automation systemSKU ACR-002

AI Revenue Recovery System

An n8n workflow that detects abandoned Shopify checkouts and wins them back with three AI-personalised emails on a timing you control, with an optional WhatsApp step. Results depend on your store, traffic and products.

USD $199One-time purchase

Buying from MediaBooster

Refunds
Digital products carry a 7-day satisfaction guarantee. Services are refundable if the session has not yet taken place. Refund policy
Delivery
Digital downloads arrive by email within 5 minutes. For services we contact you within 1 business day to schedule. Delivery policy
Cancellation
Digital products are not subscriptions. Monthly retainers need 30 days written notice. Cancellation policy
Payment security
Payments are processed by Stripe, a PCI-DSS Level 1 certified processor. We never see or store your card details.
Privacy
Your data is used only to process your order and deliver your purchase. We do not sell your data. Privacy policy
Contact
contact@mediabooster.agency · +1 (334) 605-8005 · Mon to Fri, 9am to 6pm GMT · 1309 Coffeen Avenue STE 1200, Sheridan, Wyoming 82801, USA