An n8n workflow that keeps customers coming back after they buy: AI review requests, personalised product suggestions and win-back messages for customers who have gone quiet, with a retention tracker.
Most stores stop talking to customers the moment an order is placed, which is exactly when they are most engaged. This workflow runs your post-purchase journey automatically.
Clear timing rules decide who gets which email and when: a review request after the order ships, a product suggestion from your own product list, and two win-back emails for customers who have not ordered again. AI then personalises your templates for each customer, and every AI email is checked before it is sent.
Editable review, upsell and win-back emails are included, each customer gets at most one email a week, and a retention tracker spreadsheet shows review requests sent, upsells, win-backs and repeat orders by month.
tracking/retention-tracker.xlsxmonthly report with a chart
config/configuration-template.jsonsettings and an example product list
docs/Setup-Guide.pdfstep-by-step setup
docs/Testing-Checklist.pdfchecks before going live
LICENSE.pdfyour licence to use the files
README.pdfstart here
Product details
SKU
PPA-003
Format
ZIP file
Works with
Shopify and n8n 2.x (tested on 2.1.4)
You will need
n8n, an OpenAI API key, an email account (SMTP) and a list of your products for upsells
Setup time
About 2 to 3 hours for first-timers
Delivery
Digital download. Delivered to your email as a secure download link within 5 minutes of payment confirmation. The link remains active for 30 days. If you do not receive it, check your spam folder, then contact contact@mediabooster.agency with your order number. For setup help, see the Done-For-You Setup Service (SKU CSS-009).
Refund terms
7-day satisfaction guarantee. If this product is defective or materially not as described, contact us within 7 days of purchase for a full refund. See our Refund Policy for full details.
A ready-to-import n8n workflow that answers your customers' questions with AI, trained on your own knowledge base, and hands anything difficult to a human. Includes 30 test questions and setup guides.
An n8n workflow that detects abandoned Shopify checkouts and wins them back with three AI-personalised emails on a timing you control, with an optional WhatsApp step. Results depend on your store, traffic and products.
Two hundred ready-to-use AI prompts across five categories for product listings, ads, emails, social posts and customer support. As a PDF, a searchable CSV and a filterable Notion version.